At Phonenomena we take care of all things Telstra and all things mobility for you


You have the choice of our Enterprise Services – that normally come free with your standard Telstra contracts


Or our Pentagon Managed Mobility Services – which truly leverage our expertise

ENTERPRISE SERVICES

  • Customer Care Team
  • Named Support
  • Business Hours
  • Consultancy
  • Project Management
  • Lifecycle Management

PENTAGON PROGRAM

  • Priority Care
  • End User Support
  • 24-hr Care
  • Asset Management
  • MDM
  • Professional Services

ENTERPRISE SERVICES OVERVIEW

Mobility Consultant

  • Dedicated Corporate Advisor
  • Mobile Fleet Consultancy
  • Telstra Team Liaison
  • Technology Updates
  • Issue Register Management
  • SLA Compliance

Customer Care Team

  • Dedicated Service Delivery Team
  • Allocated Service Team Leader
  • Dedicated Email Address
  • Online Service Portal
  • Dedicated 1300 #
  • Named User Support

Reporting

  • Quarterly Reviews
  • Monthly Fleet Health Checks
  • SLA Reports
  • Plan Optimisation
  • Order History & Trends
  • Customised Reporting

Compliance Management

  • Mobile Policy Enforcement
  • Policy Implementation Records
  • Customer Service Records

Project Management

  • Carrier change management
  • Large scale hardware upgrades
  • Large scale carrier porting

DEVICE LIFECYCLE MANAGEMENT OVERVIEW

Online Procurement

  • Bulk Buy or Lease Purchasing
  • Telstra Tech Fund Utilisation
  • Customised Online Ordering
  • User based permissions
  • Email-to-manager approval
  • Guaranteed next day delivery*

Customised Fulfilment

  • Device onboarding & testing
  • Asset tagging
  • Screen protector & cover application etc
  • Custom branding
  • Configured at the source
  • Arrives ready-to-use

Asset Management

  • Cradle-to-grave tracking
  • Online Asset Manager
  • MDM Integration

Secure Wipe & Recycle

  • Device Trade in / Buyback
  • Certificated Secure Wipe
  • Green Recycle Program

Repair Management

  • Warranty & Non Warranty
  • Online Portal
  • Hot swap option
  • Set Auto Repair $ Limits

OTHER SERVICES OVERVIEW

MOBILES

  • Plan optimisation
  • Priority handset supply
  • Flexible Telstra plans

MOBILE BROADBAND

  • For iPads, tablets and laptops
  • Shared data plans from Telstra
  • Usage advice

FIXED LINES

  • New PSTN and ISDN lines
  • NBN Connectivity
  • Relocations and transfers

ADSL & NBN

  • Telstra Business Broadband
  • ADLS2+
  • NBN Connections

What’s Your Main Mobility Problem?

Email: sales [at] phonenomena [dot] com [dot] au
Phone: 1300 721 281

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